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PRIVACY NOTICE

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PRIVACY NOTICE

Last updated March 12, 2021

Thank you for choosing to be part of our community at SlabjackNW, doing business as 1-866-Slabjack ("1-866-Slabjack", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@slabjacknw.com.

When you visit our website https://slabjacknw.wpengine.com (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS

 
1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
 
In Short: We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
 
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:
 
Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; and other similar information.
 
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected
 
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
 
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
 
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website(such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE USE YOUR INFORMATION?
 
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
 
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
 
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
 
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
 
We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
 
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
 
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
 
6. DO WE COLLECT INFORMATION FROM MINORS?
 
In Short: We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@slabjacknw.com.
 
7. WHAT ARE YOUR PRIVACY RIGHTS?
 
In Short:You may review, change, or terminate your account at any time.
 
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
 
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
 
8. CONTROLS FOR DO-NOT-TRACK FEATURES
 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
 
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
 
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
 
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
 
If you have questions or comments about this notice, you may email us at info@slabjacknw.com or by post to:
 
SlabjackNW
6116 211TH ST, 204
Lynnwood, WA98036
United States
 
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
 
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://slabjacknw.wpengine.com/contact/. We will respond to your request within 30 days.
  • Can’t rave enough about Slabjack. Our experience with them was top notch start to finish. They are incredibly timely and professional with their communication and the crew that came out (Steven, Donny, and Justin) were all very kind and hardworking. They did a careful and beautiful job lifting our brick porch and back patio slabs. They answered all our questions and left everything clean and looking fantastic. Highly recommend this company, worth every penny!!
    Kiki in Bellingham
  • Everything, from initial inspection, scheduling, timeliness, interactions, repair, and cleanup was top notch. Very professional and friendly at all stages. The crew raised the sunken slab and cleaned up in less than an hour.
    Rick in Snohomish
  • Terrific communication by phone, texts and email. Estimate was thorough and speedy. The crew who did the actual work were just the best bunch of guys! They were fast and efficient, and they made the experience educational for me which I appreciated very much. I’m sorry I only had one sunken driveway for them to fix! 10/10 recommend.
    Mary in Bothell
  • The crew from Slabjack did a great job leveling my cement sidewalk and repairing the cracks. The were quick, clean and professional. I would heartily recommend them.
    Carol in Puyallup
  • I had Slabjack come out and raise a sidewalk, support some concrete steps and an addition that was poorly constructed. The crew did a great job. They were polite, cleaned up after themselves, and the quality of the work was great. I thought the price matched the work provided. I wouldn't hesitate to use them again.
    Lars in Seattle
  • Technician was very friendly and appeared proficient and cleaned up. great experience.
    Tracy in Everett
  • I bought a house and the walkway had sunken down by a couple inches. Slabjack NW was super quick on getting back to me, doing a quote and raising the walkway. After the work was done, I had a question about the height of the walkway in one corner. They came back out within a week and raised that portion even further. This company was great to work with and I wouldn't hesitate to recommend them to any and everyone! Thank you Slabjack NW!!!
    Michael in Seattle
  • Working with slabjack was easy, pleasant and seamless. Matt, Kristina and Eddy were all thoughtful, friendly and helpful throughout the process. I’m really happy with the work and the customer service. Thank you for making it a great experience.
    Audrey in Seattle
  • The crew that came out to fill a void under our front porch were excellent. They got here on time, were quick with the work and were very polite and tolerant of our dog.
    Cindy in Seattle
  • A very professional experience from start to finish. Knowledge people who took the time to plan how to fix our sinking and sliding concrete patio. Job well done. Would strongly recommend them!
    Rachelle in Silverdale
  • Organized, on time, did a great job and cleaned up well. Overall a great experience!
    Charles in Tacoma
  • The crew was prompt, friendly & professional.
    Elden in Bellevue
  • Organized, on time, did a great job and cleaned up well. Overall a great experience!
    Charles in Tacoma
  • The crew was prompt, friendly & professional.
    Elden in Bellevue
  • The employees were on time, considerate and efficient. The project was done completely to our satisfaction and the work was explained as it was done. Fully satisfied.
    Nick in Bellevue
  • I had settling under my sidewalk with possibility of the settling also under the garage. The SLABJACK team successfully filled the void under the sidewalk and verified the garage did not have any voids.
    Robert in Belfair
  • Professional, thorough and mindful of the details. And they gave thoughtful answers to my questions. Excellent work.
    Richard in Bothell
  • We are very pleased with final product and the professional treatment along each step leading up to and after the repair!
    Glenn in Woodinville
  • The Slabjack crew came and repaired a set of sunken concrete stairs and patio pad. They did a great job - arrived on time, were friendly and professional, did the work efficiently (clearly knew what they were doing) and even took a moment to love on the dog. My patio stairs are now back where they're supposed to be. I'm really happy with the result.
    Barbara in Kent
  • It was a pleasure working with Slabjack. Chris Whalen was clear and concise in explaining what we had to do to prep for the work and how he would raise the concrete floor and patio. He honored the estimate we already had for the work, and the office was also easy to work with to arrange the date, time and payment.
    Raul in Seattle
  • Called SlabJack for a sinking concrete slab that my tile floors are installed over (causing cracking and breaking tile). The bidder was professional, knowledgeable and on time. The work started on time, the guys were professional and friendly and thorough. Very pleased and would recommend them to anyone needing their services.
    Matthew in Seattle
  • Great service, installers showed up on time and did a great job. I didn’t have any additional crack due to the drilling which I thought I would. Very nice work and within my original quote.
    Betty in Bothell
  • The porch and steps are back inline like they should be and look very nice. Good job!
    Naomi in Snohomish
  • Everyone was pleasant to deal with, kept contact, and answered questions. The workers were on time, listened to my concern, and assured me they would do everything possible to solve it, which so far it appears they did.
    Allan in Kirkland
  • The crew actually arrived earlier than planned. This is extremely rare when working with contractors. They were very professional and courteous. Before any work was done the crew made sure i knew exactly what was going to be done and what expectations i should have. I was briefed on several possible outcomes of the service. When they were done the work site was completely cleaned up, even cleaner than when they arrived. I will definitely call on Slabjack again for any similar work i need.
    Leo in Poulsbo
  • Slapjack crew did a great job on our patio. They were responsive to feedback and followed through very well
    Amal in Seattle
  • We contemplated doing this for about 8 months! We had a dip on one side of the garage floor that was about 3". After all the research and cost comparison to jack hammer and re-pour a new garage floor, we finally decide to move forward with Slab Jack. Why didn't we do this 8 months ago? The team came on time, answered question I had and I watched them throughout the whole process. They were careful, efficient and cleaned up (all within an hour). Thank you Slab Jack team!
    Cindy in Seattle
  • Came right on time, did a simply OUTSTANDING job of raising some sunken pieces of driveway. Recommended a local expert to deal with cracks - saved me the cost of putting in a new driveway ten times over! Highly recommended.
    Dennis in Woodinville
  • Slabjack NW is a great service, I would recommend. Tim Freeburg was very helpful. He examined the walkway in person, came up with a couple options, and gave us clear info so we knew what to expect. The quote was 100% accurate and the installers completed the job quickly and thoroughly even though there was more erosion than we guessed under the concrete. They also make scheduling and payment very easy.
    Amy in Renton
  • Slabjack was super to work with, from the first call to schedule a free consultation to the project being completed. All employees were friendly and helpful, service was on time as scheduled. I would definitely recommend Slabjack.
    Pam in Coupeville
  • The whole Slabjack crew were very responsive and professional from the moment I called for an estimate to the day the truck arrived to level out my driveway and garage floor that had sunken. I had not used this kind of service before and they accomodated all my questions.
    Todd in Redmond
  • We hired Slabjack to raise and support several concrete slab areas (about 9 panels) over our 150ft. driveway by drilling holes, pumping the polyurethane foam underneath the slab areas, which raises the slab to make it smooth throughout. Slabs that didn't even out exactly were ground down to uniform edges. Our cars have a smooth drive in and out of the garage and our grandchildren will be able to run up and down without tripping over the 1-2 inch elevations. The three workers had great attitudes and were helpful in explanations and further suggestions. The foreman was very knowledgeable and also helped taper the entrance from the street for aesthetics purposes and smoother accessibility. This was a much appreciated addition and finishing touch to the project. Thank you Slabjack. You're the best.
    Darelle in Puyallup
  • Excellent service and friendly staff. Quality and efficient work, on time and on budget.
    Dale in Everett
  • Walkway leading up to front door and curtain area in front of garage needed leveling and stab stabilization. Great experience from quote process to concrete leveling work.
    Ronnie in Snohomish
  • The team at Slabjack was very professional and was responsive from initial appointment through job completion. I recommend!
    James in Sammamish
  • Efficient and effective work. Got the job done in 2 or 3 hours. Very polite and knowledgeable workers - Justin, Donny, and Kurt.
    Jim in Buckley
  • Tyler, Donny and Desmond arrived on time, answered all our questions and handled the repair quickly. They were very courteous and cleaned up after finishing the project.
    Florentine & James in Tacoma
  • Great people, very professional! Quality work at a fair price !
    Mark in Stanwood
  • Really impressive work done by the Slabjack team. They raised a back patio as well as a sunken pool deck. It was pretty complicated work, but they knocked it out quickly and with great quality.
    Kevin in Sammamish
  • Couldn't be happier with the quality of the work. They showed up earlier than booked, and did an awesome job. It wss just a small slab lift, 3'x6' but when they left you couldn't tell they were there. Would highly recommend!
    Sean in Oak Harbor
  • The crew was on time, respectful of the area, explained what they were doing and did a good job.
    Ina in Oak Harbor
  • Very professional with great communication. Service as promised and would use again and recommend to everyone.
    Dennis in Monroe
  • I have aggregate slabs for my walkway and they became unlevel due to tree roots. I had the roots removed and slabjack evened out the slabs so they would no longer be a tripping hazzard. The team from the receptionist to the three men that came to my house were quick to respond, on time, polite and professional.
    Elizabeth in Bellevue
  • Wednesday, Chris got us set up to level our sliding glass door step estimate/ appointment online. We had a crew at our house 10 minutes earlier than the 8am to 10am time frame on the following Monday. Excellent repair after a tree root that uplifted the step and removed by landscaper and could not be leveled by hand. Thank you for your great service. Five star!
    J Pugh in Burien
  • Jason and the team had quite a challenge with my garage/ shop floor. There were two corners of an "L" pad that had sunk about four inches and the rest of the slab was down around an inch or two below the original height. The team got it done! All but one stuborn corner are back to the orginal level. I have a few new hairline cracks, but that was totally expected. The team was professional, courteous and friendly. I am very pleased with the results. Last, but certainly not least, Chris' estimate was spot on! Highly recommended.
    Todd in Snohomish
  • Great work, raised sloping walkway to meet flush with driveway. Fast clean work. Minimal visual plugs.
    Greg in Arlington
  • The crew was great. Very meticulous and personable. I would highly recommend Slabjack.
    Robert in Bainbridge
  • I will say that I'm very pleased with the job you crew did yesterday on my sinking walkway slab of concrete. They were on time, professional, well mannered, and efficient at their task. They cleaned up well and were on their way. I would certainly recommend your service to my neighbors.
    Jay in Bellevue
  • They completed their work on time and the driveway looks great. They lifted a bigger area as well to be sure both side of the driveway looked right. Very nice work.
    John in Sammamish
  • Been using your company for 6 years ,great service pleasure working with you on many housing projects guys have always been able to solve subgrade issues keeping customers happily satisfied after their concrete fails and settles.
    Zac in Kenmore
  • I've used Slabjack NW for several condominium projects and the service has been first-rate. On time or even ahead of time arrivals with quick, efficient service.
    Jack in Seattle
  • Very easy to deal with, showed up when they said they would, excellent communication, cleaned up before they left, reasonable price. All in all, a good experience
    Cheryl in Kirkland
  • The Slabjack team did a great job of explaining what we needed and then stabilizing our 'floating' slab in our basement. Quick and professional service - we would definitely recommend them.
    Erik in Redmond
  • Experience with Slabjack was outstanding. Very prompt service, very good work, provided excellent workmanship and work crew was very experienced and friendly.
    Gary in Kent
  • Very pleased with the work.
    Eugene in Duvall
  • Your crew did a great job!
    Jennifer in Mukilteo
  • Everything looks great!
    Francis in Seattle
  • Great job!
    Mark in Sammamish
  • Great job! Thanks.
    Lynette in Bellevue
  • Very helpful and a pleasure to work with.
    Michael in Woodinville
  • Your workers were very courteous. We like the job.
    Merle in Snohomish
  • I sent a good report to Angie's list.
    Karli in Puyallup
  • Appreciated the extra effort put forth by the crew.
    Anne in University Place
  • The crew you sent to take care of my cement walkway and patio were great.
    Leta in Federal Way
  • Did an excellent job and took care to make sure the end result was as proposed.
    Larry in Everett
  • We are very pleased with the results of the concrete repair.
    Bruce & Stephanie in Shelton
  • Your guys did a great job and I am recommending your service to the rest of my neighbors who are all having the same trouble.
    Bruce in Puyallup
  • We found your estimator to be on time, polite, knowledgeable and experienced, eager to solve the problem, and very helpful. Thank you for sending a valuable employee.
    John in Olympia
  • Very pleased with the young men you sent. They were very courteous, polite, professional, and went overboard to make us pleased with the 'slab' work.
    Stan in Puyallup